BPCS-186 Managing stress, Unit-8 Stress management techniques III, Notes available for exam.

BPCS-186 MANAGING STRESS UNIT-8 OVERVIEW

IMPORTANT TOPICS OF THIS UNIT 8 :-

Interpersonal skill

These one topics are most important from the exam point of view. So, you all should read it carefully. Below we have explained the full chapter very easy way, you will understand it very quickly.

UNIT-8 STRESS MANAGEMENT TECHNIQUES III (NOTES)

TOPICS :-

Interpersonal skills
Problem solving

8.1 INTERPERSONAL SKILLS

Interpersonal skills will help in developing positive relationships with other individual and thus could lead lesser conflicts and positive communication of this could less stress.

Effective communication:- There are necessarily two parties in the communication process who have the ability to convey the information as well as listen. 1). Open feedback, 2). Paying attention to non verbal behaviour, 3). Managing communication barries.
Personal space :- Personal space termed as an imaginary bubble around an individual, that denotes the distance that the individual is comfortable when interacting with others. And thus bubble has three walls, the inner wall, middle wall, outer wall.
Self – awareness :- ‘ Realisation of oneself as an individual entity’. It can be the extent of awareness about one’s feelings, thoughts and behaviours. It is very important that one is aware not only about one’s strenght and weakness but also opportunities and threats.
Emotional intelligence:- “ The abilities to mointor one’s own and others feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions. 1). Perceive emotions, 2). Use emotions to facilitate thought, 3). Understand emotions, 4). Managing emotions.
Five main components of EI
Self awareness
Self regulation
Self motivation
Empathy
Social skills

5. Conflict resolution:- Conflict can be explained as some kinds of incompatible between two or more parties. Conflict resolution denotes ways in which conflict can be dealt with resolved.

Avoiding
Competing
Accommodating
Collaborating
Compromising

As a mental process that includes discovery, analysis of the problem in order to find a solution for it. Problem solving process mainly involves identification of problem, brainstorming for ideas and solutions, selecting a soluy and implementing the plan of action and reflecting on the effectiveness of the solution.

IMPORTANT QUESTIONS OF THIS UNIT 8:-

Describe effective communication and self-awareness as interpersonal skills.